Terms and Conditions

These Terms and Conditions govern your use of Assortiqa and any data collection, reporting or dashboard service you order from us. Please read them before you place an order. By accepting these Terms at checkout you enter into a binding contract with us on this basis.

1. Who we are

In these Terms, we, us and Assortiqa mean the above entity, and you means the person or organisation ordering the Service.

2. Definitions

Request

A feasibility request you submit describing the websites and data you want collected.

Offer

The written quotation we issue for a Request, identified by a reference code, stating the scope, price and billing type.

Deliverable

Any output we make available to you, including datasets, CSV exports, reports and hosted dashboards.

One-off Service

An Offer billed as a single payment for a defined piece of work.

Subscription

An Offer billed monthly on a recurring basis for continuing data collection and access to a dashboard.

Consumer

A natural person acting wholly or mainly outside their trade, business, craft or profession.

Business Customer

Any customer who is not a Consumer.

3. The service we provide

We collect publicly accessible information from websites you identify, process it, and make it available to you as a Deliverable. The exact scope, sources, frequency and format of each engagement are those set out in the Offer you accept. Nothing outside the Offer is included.

We provide data collection and presentation only. We do not provide legal, financial, pricing, investment or commercial advice, and the Deliverables must not be treated as such.

4. How a contract is formed

1. You submit a Request. This is free and places no obligation on either of us.
2. We assess whether it is technically feasible. We may decline any Request without giving reasons.
3. If feasible, we issue an Offer with a price and a reference code.
4. A contract is formed when you accept these Terms and complete payment for that Offer. Until payment succeeds, no contract exists and we are not obliged to begin work.

Displaying an Offer is an invitation to treat, not a binding offer by us. We may withdraw or correct an Offer at any time before you pay, including where it contains a manifest pricing or scoping error.

5. Business and consumer customers

Assortiqa is designed and marketed for business use. When you place an order you must tell us, using the confirmation at checkout, whether you are contracting as a Business Customer or as a Consumer. This matters: Consumers have statutory rights, described in section 9, that Business Customers do not have.

If you confirm that you are acting in the course of a trade, business or profession, you are a Business Customer, the consumer protection rules referred to in these Terms do not apply to you, and the statutory right of withdrawal is not available to you.

You must not misrepresent your capacity. We record the confirmation you give at checkout, together with the version of these Terms in force at that moment.

6. Prices, payment and invoicing

• Prices are those stated in the Offer, in the currency shown.
• Where VAT applies, the treatment shown at checkout applies. Business Customers in the EU outside Bulgaria may be invoiced under the reverse charge where a valid VAT number is supplied.
• Payments are processed by Stripe. We never receive or store your full card details. Stripe's own terms govern the payment transaction itself.
• You must give accurate billing information and are responsible for any bank, card or currency conversion charges applied by your own provider.
• Invoices and receipts are available through the billing portal linked from your request page.

7. Subscriptions, renewal and cancellation

A Subscription renews automatically each month until cancelled, and the stated amount is charged to your payment method on each renewal date.

You may cancel a Subscription at any time from the billing page linked on your request page. Cancellation takes effect at the end of the billing period you have already paid for. You keep access until that date, and you are not charged again. We do not pro-rate or refund the remainder of a period that has already begun, except where section 9 or section 17 gives you a right to a refund.

If a renewal payment fails we will mark the Subscription past due and retry it. If payment is still not made after our retries, the Subscription will be cancelled and access will stop.

We may change Subscription pricing on renewal by giving you at least 30 days' notice by email. If you do not accept the new price, you may cancel before it takes effect.

8. Delivery and when the service is performed

This section matters for refunds, so please read it carefully.

• For a One-off Service, the service is fully performed at the moment we first make the Deliverable available to you, whether by making a dashboard accessible, providing a download, or sending a file. It is fully performed whether or not you actually open, download or use it.
• For a Subscription, the service is performed continuously throughout each billing period during which we collect data and keep your dashboard available.

Because the Deliverables are digital and, once supplied, cannot be returned or un-seen, delivery is the point at which the value has irreversibly passed to you.

9. Right of withdrawal for Consumers

This section applies only if you are a Consumer. Business Customers have no statutory right of withdrawal.

9.1 The general rule

As a Consumer buying at a distance you normally have 14 days to withdraw from the contract without giving a reason. The period runs from the day the contract is concluded, which for our services is the day your payment succeeds.

9.2 One-off Services: how the right is lost

At checkout we ask you to expressly request that we begin work immediately, before the withdrawal period has expired, and to acknowledge the consequence of doing so.

If you give that request and acknowledgement, you lose your right of withdrawal once we have fully performed the service, that is, once the Deliverable has been made available to you as described in section 8. Up to that point you may still withdraw, but you must pay us a proportionate amount for what has already been done.

If you do not give that request, we will not begin work until the 14 day period has passed.

9.3 Subscriptions: the right cannot be excluded

A Subscription is a continuing digital service rather than a one-off supply of digital content. For that reason your 14 day right of withdrawal continues to apply and we do not ask you to waive it.

If you withdraw from a Subscription within 14 days of the contract being concluded, we will refund what you paid, less a proportionate amount for the period during which the service was actually available to you, calculated by reference to the full monthly price. Where you did not ask us to begin during the withdrawal period, you owe nothing and receive a full refund.

The right applies to the conclusion of the contract. Automatic monthly renewals of a Subscription you have already been using do not start a new withdrawal period.

9.4 How to withdraw

The simplest way is the Withdraw from this contract button shown on your request page while the period is running. It takes two steps and you will receive an automatic confirmation of receipt by email.

You may also tell us by any clear statement, for example by emailing support@assortiqa.com with your Offer reference. Sending your withdrawal before the deadline expires is enough; it does not have to reach us before then.

9.5 Effect of withdrawal

We will refund any amount due to you without undue delay and no later than 14 days from the day we are informed, using the same payment method you used, at no charge to you. Your access to the relevant Deliverables ends when you withdraw, and you must stop using any data already supplied and delete copies of it.

10. Refunds

Except where section 9 or section 17 applies, fees are non-refundable once the service has been performed.

In particular, we do not give refunds because:

• you changed your mind after a Deliverable was made available;
• you no longer need the data, or your project or priorities changed;
• you did not download or use a Deliverable that was made available to you;
• the results, once you saw them, were not commercially useful to you, provided they match the scope in the Offer;
• a source website contained less data, or different data, than you expected, where we collected what was actually published.

We will, at our discretion and without admitting liability, correct or re-run a Deliverable free of charge where it materially fails to match the scope set out in the Offer and you tell us within 14 days of delivery. Correction or re-performance is our preferred remedy; a refund is offered only where correction is impossible or disproportionate, or where the law requires one.

Nothing in this section limits your statutory rights as a Consumer under section 17, or your right of withdrawal under section 9.

11. Your obligations and lawful use

You agree that:

• you will keep your account credentials secure and are responsible for activity under your account;
• the information you give us in a Request is accurate and complete;
• you have the right to instruct us in respect of the websites and data you identify, and your instructions do not infringe anyone else's rights;
• you will use the Deliverables only for your own internal business purposes, unless we agree otherwise in writing;
• you will not resell, republish, sublicense or redistribute the Deliverables as a standalone data product;
• you will not use the Service to build a competing data collection product;
• you will not attempt to disrupt, overload, reverse engineer or gain unauthorised access to the platform;
• you will comply with all applicable law, including data protection and competition law, in your use of the Deliverables.

Using competitor pricing data to coordinate prices with competitors may breach competition law. You are responsible for how you use the data we supply.

12. Data sources and third-party websites

You choose the websites to be monitored. By submitting a Request you confirm that, so far as you are aware, collecting the information you have specified is lawful and that you are not asking us to do anything that infringes a third party's rights.

We collect only information that is publicly accessible without circumventing access controls. We do not bypass paywalls or logins, and we do not collect personal data unless separately agreed in writing.

Source websites are outside our control. They may change their layout, restrict access, remove content or change their own terms at any time. If a source becomes technically or legally unavailable, we will tell you and work with you to find an alternative. Where a Subscription becomes impossible to perform for this reason, either of us may terminate it, and we will refund any period paid for but not yet delivered.

We may decline or stop work on any source where we consider collection may be unlawful or may expose us to a claim.

13. Accuracy of data and no reliance

We collect data with reasonable care and skill, but we do not warrant that a Deliverable is complete, accurate, current or error free. Data is reproduced as published by the source at the time of collection, and may itself be wrong, stale or inconsistent at source.

Deliverables are provided for information only. Any decision you take on the basis of them, including pricing, purchasing, stocking or commercial strategy, is your own, and you are responsible for verifying anything you intend to rely on.

14. Intellectual property

We retain all intellectual property rights in the Assortiqa platform, our software, methods, templates and dashboard designs. Nothing in these Terms transfers those rights to you.

On full payment, we grant you a non-exclusive, non-transferable, worldwide licence to use the Deliverables for your own internal business purposes for as long as your contract is in force, subject to section 11.

Underlying content collected from third-party sources may be protected by the rights of those third parties. The licence we grant you extends only to what we can lawfully grant.

We may refer to you as a customer, using your name and logo, in our marketing, unless you tell us in writing that you would rather we did not.

15. Availability and support

We aim to keep dashboards available continuously, but we do not commit to a guaranteed uptime level unless it is expressly stated in your Offer. Access may be interrupted for maintenance, upgrades, or reasons outside our control.

Support is provided by email at support@assortiqa.com during normal business hours in Bulgaria. We aim to respond within two business days.

16. Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited. For Consumers, nothing in these Terms affects your mandatory statutory rights.

Subject to that:

• we are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business or opportunity, loss of goodwill, or for any indirect or consequential loss;
• we are not liable for decisions you take on the basis of a Deliverable, or for the accuracy of information published by a third-party source;
• our total aggregate liability arising out of or in connection with a contract is limited to the total amount you paid us under that contract in the 12 months before the event giving rise to the claim.

Where you are a Business Customer, these limits apply to the fullest extent permitted by law, and you accept that they are reasonable given the price of the Service.

Neither of us is liable for failure to perform caused by events beyond reasonable control, including the acts of source websites, network failures, and the acts of hosting or payment providers.

17. Statutory guarantees for Consumers

If you are a Consumer, we must supply digital content and digital services that conform to the contract. If what we supply does not conform, you are entitled to have it brought into conformity, and if that is impossible, disproportionate or not done within a reasonable time, to a proportionate price reduction or, where the lack of conformity is not minor, to end the contract and receive a refund.

For a Subscription, this applies throughout the period for which the service is supplied. These rights are in addition to, and not limited by, section 10.

18. Term, suspension and termination

These Terms apply while you hold an account or an active contract with us.

We may suspend or terminate your access immediately if you materially breach these Terms, if payment fails and is not resolved, if we are required to do so by law, or if continuing would expose us to legal risk. Where the reason is a breach that can be put right, we will normally give you notice and an opportunity to fix it first.

You may close your account at any time. Closing your account does not automatically cancel a Subscription; cancel the Subscription itself as described in section 7.

On termination, your right to access the Deliverables ends. We may delete your data after a reasonable period. Export anything you need before you terminate.

19. Personal data

We process personal data about you, such as your name, email address and billing details, in order to provide the Service. We do so in accordance with the General Data Protection Regulation. You have rights of access, rectification, erasure, restriction, portability and objection, and you may complain to the supervisory authority in Bulgaria.

Our Privacy Policy sets out in full what we collect, why, who we share it with, and how long we keep it. It forms part of your agreement with us.

Where a Deliverable would contain personal data, we will agree separate data processing terms with you before that work begins.

20. Changes to these Terms

We may change these Terms. The version that applies to your contract is the version you accepted at checkout, and we keep a record of it. We will not apply changes retrospectively to work already ordered.

For Subscriptions, we will give you at least 30 days' notice by email of any change that affects your rights or obligations. If you do not accept it, you may cancel before it takes effect.

21. Governing law and disputes

These Terms are governed by the law of Bulgaria, and the courts of Bulgaria have jurisdiction.

If you are a Consumer resident in the European Union, this does not deprive you of the protection of mandatory rules of the law of your own country of residence, and you may bring proceedings in the courts of the country where you live.

Please contact us first at support@assortiqa.com. We try to resolve complaints directly. If you are a Consumer and we cannot resolve it, you may refer the matter to the Commission for Consumer Protection in Bulgaria or to a competent alternative dispute resolution body. We are not obliged to participate in alternative dispute resolution and will tell you at the time whether we agree to do so in your case.

22. Contact

Questions about these Terms, an Offer, or a contract: support@assortiqa.com.

Version 1.0, in force from 9 August 2026.